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Below are some postage prices for orders. Please note these are subject to change, and are only a rough guide. For more accurate postage estimate please see postage options at the checkout:
UK Standard
(Orders over £30) FREE
UK EXPRESS
£3.99
UK NEXT DAY
(1 HOUR SLOT)
£4.49 - £6.99*
SATURDAY DPD
£11.99*
Orders placed before 3 pm Monday - Friday will be dispatched the same day (excluding Bank Holidays) The next working day shipping service applies to orders placed between Monday - Thursday before 3pm.
orders placed anytime after 3 pm on Thursday will be dispatched on Friday, this means if you choose standard next day delivery this will arrive on Monday (Saturday is not classed as a working day, if you wish to have your item delivered on saturday please choose the saturday service).
| Place Your Order (NEXT DAY OPTIONS) | Receive Your Order |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Monday |
| Saturday/Sunday | Monday/Tuesday |
We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece. We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays. We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer.
Please note that we use third party delivery services as our couriers. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required. On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items.
Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible.
A delay in your item being dispatched could be for a number of reasons including:
A decline of payment
Order has missed the dispatch time of 3pm (Monday-Friday)
A delay with the carrier (for example severe weather conditions)
Security Check Pending
In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Instructions on what to do next will be provided on the calling cards if this is the case. In the event that no card has been left please, contact your local depot for further information. Lime shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
When shopping with Lime Pro Gaming we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help. If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). Please return items via a signed for or tracked delivery service. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, Lime Pro Gaming cannot be held responsible for any loss sustained. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit.
To make sure your return can be processed efficiently we will require our returns form to be included with all returned items; this will be provided once we have been contacted regarding your return.
We will NOT accept returns if;
In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. If a manual is present please read these thoroughly to ensure correct operation/set up of the product.
If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information such as a pre-paid label for the return or drop off details.
To return faulty products please email us by opening a support ticket before posting the goods. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. Please make sure the item is wrapped securely to avoid damage. Please note we can only accept a faulty return if your item is returned complete including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. We will arrange the return for you, you may need access to a printer for the label itself.
*IMPORTANT: International Returns. - *Please note for International customers with faulty hardware you will need to contact the manufacturer directly for assistance with replacing the faulty goods, or return the item to us at your own expense for replacing.
We do test every single return, and if a returned product is found not to be faulty by our Lime test team we will return the product to you with a postage charge not exceeding £2.90 for Software and £8.00 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.
This returns policy does not affect your legal rights.
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Lime Pro Gaming website, or by opening a support case, or using the contact us page. Please note if the goods have already been shipped the item will need to be returned before a refund can be processed.
