Frequently asked questions

If you have any questions regarding Lime Pro Gaming, our products, delivery, returns & payment, read our frequently asked questions to find your answer! If not drop us a message via our contact methods.

Where's my order?

You can check when your order was dispatched in the My Orders section of your account - we estimate 2 - 5 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).If 2 - 5 working days since dispatch have already passed, please get in touch with us via our Contact Us form and we will take a look at it for you.

My order arrived damaged? 

We're sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us via our Contact Us form so we can look into this for you.

Can I cancel my order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it, please do send us a message via our Contact Us form with a order number and name on the order. However if the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

Can I change my delivery address? 

We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

I no longer want the item, can I return it? 

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us.

How much is postage?

UK standard postage is free on all orders over £30. We also offer other postage options for quicker delivery! As we deliver to lots of different countries please check our Delivery Page to see the postage costs to your country!

What payment methods are available? 

We accept payment by most major debit/credit cards as well as via PayPal. Unfortunately, we do not accept cheques or cash payments.