We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece. We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays. We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer. 

Please note that we use third party delivery services as our couriers. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.

Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required. On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available. 

Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items.

Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible.

A delay in your item being dispatched could be for a number of reasons including:

A decline of payment

Order has missed the dispatch time of 3pm (Monday-Friday)

A delay with the carrier (for example severe weather conditions)

Security Check Pending

In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Instructions on what to do next will be provided on the calling cards if this is the case. In the event that no card has been left please, contact your local depot for further information. Lime shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. You have 10 working days after the purposed delivery to claim for any missing items, parcels or goods via our contact us page which can be found here, any time after the purposed delivery these claims can't be granted over 10 working days so please make sure that you contact us within this time in case of each issues. This has been set by the delivery companies we use above and Lime Pro Gaming isn't liable for this - Please note any claims that are unable to be delivered or have any issues will need to fill in a form after the initial customer contact process which will be explained at the point of contact.