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To get in contact with us please visit our Contact Us Page.
Below are some postage prices for orders. Please note these are subject to change, and are only a rough guide. For more accurate postage estimate please see postage options at the checkout:
(Orders over £30) FREE
UK NEXT DAY
(1 HOUR SLOT)
£4.49 - £6.99*
Orders placed before 3 pm Monday - Friday will be dispatched the same day (excluding Bank Holidays) The next working day shipping service applies to orders placed between Monday - Thursday before 3pm.
orders placed anytime after 3 pm on Thursday will be dispatched on Friday, this means if you choose standard next day delivery this will arrive on Monday (Saturday is not classed as a working day, if you wish to have your item delivered on saturday please choose the saturday service).
|Place Your Order (NEXT DAY OPTIONS)||Receive Your Order|
We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece. We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays. We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer.
Please note that we use third party delivery services as our couriers. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required. On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items.
Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible.
A delay in your item being dispatched could be for a number of reasons including:
A decline of payment
Order has missed the dispatch time of 3pm (Monday-Friday)
A delay with the carrier (for example severe weather conditions)
Security Check Pending
In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Instructions on what to do next will be provided on the calling cards if this is the case. In the event that no card has been left please, contact your local depot for further information. Lime shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
How can I contact you?
What is the cut-off point for next working day service?
The cut-off point for next working day service is 3pm, please order before this time to ensure we can process the delivery before our courier arrives
How do I track my parcel?
You will receive a Tracking Email from your selected Courier Service once the parcel has been collected from our Warehouse. If your parcel has not been dispatched within a timely manner please feel free to get in contact with us please visit our Contact Us Page.
Do you deliver to Northern Ireland / Scottish Highlands / Channel Islands?
Yes we do deliver to Northern Ireland, the Scottish highlands and offer limited deliveries to the Channel islands, however we cannot offer Next Day service to those locations and may require additional postage cost.
If an additional postage cost applies to your order we will contact you via your supplied phone number or email.
Please note that if the delivery location is outside of Mainland UK we cannot offer a Next Day Service.