Below are some postage prices for orders. Please note these are subject to change, and are only a rough guide. For more accurate postage estimate please see Postage Options At Checkout.
UK Next Day(1 Hour Slot)
Orders placed before 3 pm Monday - Friday will be dispatched the same day excluding Bank Holidays. The next working day shipping service applies to orders placed between Monday - Thursday orders placed anytime after 3 pm on Thursday will be dispatched on Friday and any next working day orders will be delivered on the following Monday (Saturday is not classed as a working day).
We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece.
We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays.
We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer.
Please note that we use third party delivery services as our couriers. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required.
On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items.
Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible.
A delay in your item being dispatched could be for a number of reasons including:
A decline of payment
Order has missed the dispatch time of 3pm (Monday-Friday)
A delay with the carrier (for example severe weather conditions)
Security Check Pending
In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Instructions on what to do next will be provided on the calling cards if this is the case. In the event that no card has been left please, contact your local depot for further information. Lime shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Please note: Your first 3 orders with us must be shipped to the matching billing address for security and fraud prevention reasons. After your first 3 orders have been placed you may then add additional shipping addresses. If you checkout using PayPal, we will always ship to the address verified by PayPal. If your address is not verified we may ask for further information and thus delaying your order being dispatched.
Postage Service Types
FREE Standard Service
(on all Orders Over £30)
3-5 Working Days
A Standard Delivery is available to all UK Mainlands locations, excluding Scottish Highlands and the Channel Islands.
The cut off time for Standard Delivery is 3pm, so when figuring out the delivery date please add an additional day after this time.
Unfortunately, we cannot offer the Standard Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Se
Next Day Service
Next Working Day
Next Day delivery is available to all UK Mainlands locations, excluding Scottish Highlands and the Channel Islands.
The cut off time for Next Day Delivery is 3pm, so please order well before to ensure that Next Day courier service can be dispatched. Standard Next day delivery is available for dispatch Monday to Thursday for the same week, with a latest delivery being on Friday.
If you require your package for the weekend ensure you order before 3PM Thursday, for delivery on Friday or Use our DPD Saturday option making sure to Place your order before 3pm Friday.
Unfortunately, we cannot offer the Next Day Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Sea.
3-4 Working Days
An Express Option is available to all UK Mainlands locations, excluding Scottish Highlands and the Channel Islands.
The cut off time for Express Delivery is 3pm, so when figuring out the delivery date please add an additional day after this time.
Unfortunately, we cannot offer the Express Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Road and Sea
Frequently Asked Questions
How can I contact you?
To get in contact with us please visit our Contact Us Page.
What is the cut-off point for next working day service?
The cut-off point for next working day service is 3pm, please order before this time to ensure we can process the delivery before our courier arrives.
How do I track my parcel?
You will receive a Tracking Email from your selected Courier Service once the parcel has been collected from our Warehouse. If your parcel has not been dispatched within a timely manner please feel free to get in contact with us please visit our Contact Us Page.
Do you deliver to Northern Ireland / Scottish Highlands / Channel Islands?
Yes we do deliver to Northern Ireland, the Scottish highlands and offer limited deliveries to the Channel islands, however we cannot offer Next Day service to those locations and may require additional postage cost.
If an additional postage cost applies to your order we will contact you via your supplied phone number or email.
Please note that if the delivery location is outside of Mainland UK we cannot offer a Next Day Service.
When shopping with Lime Pro Gaming we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help. If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). Please return items via a signed for or tracked delivery service. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, Lime Pro Gaming cannot be held responsible for any loss sustained. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit.
To make sure your return can be processed efficiently we will require our returns form to be included with all returned items; this will be provided once we have been contacted regarding your return.
Once received we aim to process a return within 5 working days
The item must be returned complete, including all the original contents and manufacturers packaging.
Refunds will be processed via the original payment method
We will NOT accept returns if;
The item has been opened or seal broken
The item has been visibly used or worn.
The item is marked or dirty in any way.
The packaging has been lost, thrown away or damaged.
The item has been damaged in return transit due to insufficient packaging.
The item is over the 14 day returns period
Faulty Goods Return
In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. If a manual is present please read these thoroughly to ensure correct operation/set up of the product.
If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information such as a pre-paid label for the return or drop off details.
To return faulty products please email us by opening a support ticket before posting the goods. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. Please make sure the item is wrapped securely to avoid damage. Please note we can only accept a faulty return if your item is returned complete including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. We will arrange the return for you, you may need access to a printer for the label itself.
*IMPORTANT: International Returns. - *Please note for International customers with faulty hardware you will need to contact the manufacturer directly for assistance with replacing the faulty goods, or return the item to us at your own expense for replacing.
We do test every single return, and if a returned product is found not to be faulty by our Lime test team we will return the product to you with a postage charge not exceeding £2.90 for Software and £8.00 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Lime Pro Gaming website, or by opening a support case, or using the contact us page. Please note if the goods have already been shipped the item will need to be returned before a refund can be processed.
You can pay for you order using your credit/debit card or PayPal. All orders are charged in Great British Pounds (GBP). Prices displayed in other currencies are approximate - you will be charged in GBP.
Buy now, pay later with PayPal Credit
PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.
Frequently Asked Questions About PayPal Credit:
What credit offers are available?
If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments. Scan instalment purchases qualify for 0% or 14.9% p.a, for the length of the selected instalment plan.With instalment offers from PayPal Credit you get:Regular monthly payments – you pay the same amount each month to help you plan betterA credit limit linked with your PayPal account that makes it easier to buy everything you need
How do I apply?
Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. A selection of instalment offers will be displayed, enabling you to spread the cost of your purchase across a number of payments.The application form takes minutes to complete. PayPal will then run a credit check and, if approved, you'll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.You can use the credit limit granted to pay for today's purchase and future purchases at thousands of online stores where PayPal is accepted, up to your credit limit.
Do I need to reapply if I already have PayPal Credit?
If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.
Do I need to have a PayPal account?
Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.
I do not see PayPal Credit as a payment option?
For PayPal Credit to show as a payment option, you will need to ensure that the items in your basket are eligible for PayPal Credit and that you have a minimum spend of £149 within your basket and that you meet the requirements for PayPal.
What do I do if I am unsuccessful in applying for PayPal Credit?
If you have been declined for PayPal Credit, PayPal will send you more information about why your application was unsuccessful. You can still use PayPal to complete your purchase.
What happens if I want to return the item I bought using my PayPal Credit?
Just return your purchase as normal and the money will be refunded to your PayPal Credit account.
What is the cost of PayPal Credit outside of instalment offers?
The Representative Example below shows the typical costs of using a PayPal Credit limit, not including instalments or other offers.
Purchase rate 17.9% p.a. (variable)
Representative 17.9% APR (variable)
Assumed Credit Limit
Subject to status. T&Cs apply. UK residents only. 6-12 month 0% instalments available on all purchases of £99 and over; 18 – 24 month 0% instalments available on all purchases of £199 and over between 23/08/18 and 24/09/18.